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Have questions about our products? We're here to help. Reach out and we'll respond within 24-48 hours.

Send Us a Message

We typically respond within 24-48 hours

Frequently Asked Questions

Find quick answers to common questions

What is your shipping policy? +

We offer free shipping on all sauna orders within the continental United States. Delivery typically takes 2-4 weeks depending on your location. International shipping is available - please contact us for a quote.

Do you offer installation services? +

Most of our saunas are designed for easy self-installation with 2-3 people. We provide detailed instructions with each unit. Professional installation services can be arranged - please contact us for availability in your area.

What is your warranty policy? +

All our saunas come with a comprehensive warranty. Structural components are covered for 5 years, heating elements for 3 years, and electrical components for 1 year. Please contact us for detailed warranty information.

Can I customize my sauna? +

Yes! We offer various customization options including wood type, heating systems, and accessories. Contact us to discuss your specific requirements and we'll work with you to create your perfect sauna.

What payment methods do you accept? +

We accept all major credit cards, PayPal, and offer financing options through Shop Pay. For large orders, we can arrange wire transfers or other payment methods - please contact us to discuss.

WHOLESALE PARTNERSHIPS

Supplier Policy

Information for retailers, distributors, and wholesale partners

Overview

Nord Haus Wellness works with select retailers and distributors to bring our premium sauna and wellness products to customers worldwide.

Requirements

Partners must have valid business credentials, established presence, meet minimum order quantities, and commit to our brand standards.

Pricing & Terms

Wholesale pricing and payment terms are provided upon approval. Terms vary based on order volume and product selection.

Get Started

Interested in wholesale partnership? Use the contact form above to reach our wholesale team for detailed information.

WHOLESALE PARTNERSHIPS

Supplier Policy

Information for retailers, distributors, and wholesale partners

Overview

Nord Haus Wellness works with select retailers and distributors to bring our premium sauna and wellness products to customers worldwide.

Requirements

Partners must have valid business credentials, established presence, meet minimum order quantities, and commit to our brand standards.

Pricing & Terms

Wholesale pricing and payment terms are provided upon approval. Terms vary based on order volume and product selection.

Get Started

Interested in wholesale partnership? Use the contact form above to reach our wholesale team for detailed information.